RETURN & REFUND POLICY
RETURNS, REFUNDS AND EXCHANGES ARE SUBJECT TO THE FOLLOWING CONDITIONS:
- Products eligible for returns, refunds or exchanges are those received with defects, deformity or damages only. Buyer's remorse or change of mind is not covered by Gawang Pinoy Shoes's Return or Refund Policy. Please be reminded that there are no existing laws that allow any consumers to return goods they purchased and ask for a refund simply because they have changed their minds.
- Items that are damaged, deformed or defective can be exchanged within 7 days upon receipt. Outside this timeline, the items could have already been exposed to factors beyond our control which could have contributed to the damage, deformity or defect.
- Opened and used consumables are also non-refundable and non-returnable. While we understand that you realized that you no longer need the product, we will not be able to take these items back due to personal hygiene standards and merchant limitations.
- Personal and intimate items are non-refundable and non-returnable for the same reason that we will not be able to take these types of items back due to personal hygiene standards and merchant limitations.
- In the unfortunate event where the customers have accidentally ordered the wrong item or wrong variant for the items they purchased, GAWANG PINOY SHOES may still replace the items provided that the customer will agree to pay for the shipping fee for the replacement. The customer will also be the one to return the item to the Return Center of either Ninja Van, J&T or LBC and he/she will shoulder the cost for returning an item.
- If GAWANG PINOY SHOES committed the error in sending a wrong item, the customer will not be charged for anything but we require the latter's cooperation in returning the item to the Return Center of either Ninja Van, J&T or LBC.
- GAWANG PINOY SHOES does not have it's own delivery service and Ninja Van, J&T or LBC will not send any of their employees to pick up your return item for us or for any other stores because that is not part of their scope of support and we cannot command them to do the same because they are not our employees.
- Shipping fees are not eligible for refunds. If the buyer demands for a refund instead of a replacement for the damaged, deformed or defective item, only the product's worth will be refunded.
- Refunds will be issued after we receives the returned item. We can refund through the following channels: Bank Transfer and Gcash.